These are actual calls to Tech support help desks
A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
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Tech Support: "How much free space do you have on your hard drive?" Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"
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Overheard in a computer shop: Customer: "I'd like a mouse mat, please." Salesperson: "Certainly sir, we've got a large variety." Customer: "But will they be compatible with my computer?"
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I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
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Customer: "Can you copy the Internet for me on this diskette?"
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I work for a local ISP. Frequently we receive phone calls that go something like this:
Customer: "Hi. Is this the Internet?"
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Some people pay for their on-line services with checks made payable to "The Internet."
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Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."
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Tech Support: "Ok Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen.
Now type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
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Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash-it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. Now it doesn't work."
Turned out, the user was playing Lunar Lander and crashed his spaceship.
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?" |
